Nothing turns a potential customer off more than a bad interaction with an employee. While many business transactions are now being handled by computer or online virtual agents, customer service is still a big part of what makes successful companies work. Whether it’s visiting with your local phone company about a bill you thought you paid or consulting with an online trading broker for help with your stock portfolio, that interaction with another human makes or breaks the experience. Companies that choose to pay low wages or fail to properly train their employees on …
[Read more...]